Shipping policy
This page is the shipping policy for stilljenna.shop. Seller: JENNA GEIBEL ER INC, 114 S Main St, Butler, PA 16001. The dates below are estimates. They are not delivery guarantees.
When we hand a box to the post office
After you place an order we process and ship it in 1 to 3 business days. Saturday, Sunday, and U.S. federal holidays do not count as business days.
The cutoff is 3:00 PM Eastern. An order paid at 3:01 PM Monday is treated as a Tuesday order. An order paid Friday after 3:00 PM waits until Monday, or Tuesday if Monday is a holiday.
You will get a tracking number by email when the label is created. The same number is stored on the order in your account if you checked out with one.
Where we ship
We ship to the 50 U.S. states and the District of Columbia only. We do not accept international orders. Checkout should refuse a foreign address. If one gets through, we cancel it and refund the payment. We do not ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) or to APO, FPO, or DPO addresses.
Estimated transit time after the package ships
Transit starts the day USPS accepts the package in the Butler, Pennsylvania area, not the day you click pay. Weather, volume, and how USPS routes a particular ZIP code can add time. The ranges below are what we see most often with USPS from our ZIP code.
Mid-Atlantic and nearby Northeast (Pennsylvania, Ohio, New York, New Jersey, Maryland, Delaware, West Virginia, Virginia, District of Columbia, and the rest of New England): estimated 2 to 5 business days after shipment.
South and Midwest (including North Carolina, Georgia, Florida, Tennessee, Illinois, Michigan, Texas, and similar distances from Butler): estimated 3 to 6 business days after shipment.
Mountain West and Pacific states (including Colorado, Arizona, Nevada, California, Oregon, Washington): estimated 5 to 8 business days after shipment.
Alaska and Hawaii: estimated 7 to 14 business days after shipment, and only if USPS will accept the package for that ZIP.
A tracking scan that says “in transit” for extra days is still with USPS. We cannot move a truck that is not ours. If there is no scan for seven days after the ship date, email info@stilljenna.shop with the order number.
Shipping rates
Standard shipping is $7.00 when the merchandise subtotal is $0.01 through $60.00.
Orders over $60.00 also ship at $7.00 on the standard USPS method unless the cart at checkout shows a different figure. The amount shown at checkout is the amount you pay.
Shipping is a separate line. It is not folded into the product price.
Sales tax
Listed product prices do not include sales tax. Tax is calculated at checkout from the shipping address.
Orders delivered in Pennsylvania are charged Pennsylvania state sales tax (6%). Deliveries into Allegheny County add the local 1%. Deliveries into Philadelphia add the local 2%. Other states: tax appears only if we are required to collect it for that address. If your state does not appear as a tax line, you may still owe use tax to that state. We do not give tax advice.
Carrier and tracking
We ship with the United States Postal Service. We do not offer UPS, FedEx, or a local courier as a standard option.
When the label is printed we email the USPS tracking number. You can also open the order in your account on stilljenna.shop. Track it on tools.usps.com. A “label created” scan means the label exists; the box has not necessarily left Butler yet.
Places we will not ship
Every country outside the United States.
Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
APO, FPO, and DPO addresses.
Any address USPS marks as undeliverable. If a box comes back, we contact you. Reshipping, if you still want the goods, is a new shipping charge.
Delays, weather, and lost boxes
Holidays, storms, USPS backups, and a short stock delay on our side can push the dates above. If we know about a delay that starts with us, we email the address on the order.
If a package is lost or arrives crushed enough that the stems cannot be used, write to us within 14 days of the delivery scan (or within 14 days of the last tracking scan if it never shows delivered). Keep photos of the box and the contents. We work from those, not from a description alone.
No store pickup and no local drop-off
We do not hold orders for pickup at 114 S Main St. We do not run a same-day route around Butler. Every paid order goes through USPS.
Questions on a shipment
info@stilljenna.shop · +1 (724) 295-4681 · Monday – Friday, 10:00 AM – 6:00 PM EST